Frequently Asked Questions

Find answers to clear your worries before you travel.

Booking & Reservation

You can book directly through the contact form on our website, email us at info@gotrawhale.com, or get in touch with us via WhatsApp or LINE Official Account.

Yes, absolutely! As a boutique travel service, we specialize in creating tailor-made journeys around your schedule, interests, travel style, and budget—so you can enjoy a journey that feels truly personal and just right for you.

In the future, we plan to expand our services to include incentive groups and larger group travel.

We recommend booking 1–2 months in advance, especially during the peak season from November to February. For Chiang Mai packages, however, you can book as little as 2–3 days in advance, subject to availability.

Payment

We accept bank transfers (SWIFT) and credit cards via a secure payment link.

We use a 3-tier payment structure:

Deposit — 30% of total package value, due at time of booking confirmation. This deposit is non-refundable.
Second Payment — 35%, due 60 days before departure.
Final Payment — 35%, due 30 days before departure.

  • More than 60 days before departure (only the deposit has been paid): The 30% deposit is forfeited and non-refundable.
  • 31–60 days before departure (65% paid to date): The Deposit (30%) remains non-refundable. The Second Payment (35%) will be refunded in full, less only the actual non-recoverable costs already committed to suppliers on your behalf — specifically: (a) any domestic airfare payment already made, (b) vehicle/transportation deposit, and (c) boat/marine transport deposit. No additional administrative fee applies.
  • Within 30 days of departure (100% paid): All payments are non-refundable.

Refunds, where applicable, are processed within 30 business days.

Yes. If requested at least 30 days before your original departure date, all payments made will be credited in full toward your new travel date — no cancellation penalty applies.

Please note:
  • Credit is valid for 12 months from the original departure date, subject to availability.
  • Any airline change fees, fare differences, or supplier rate differences (e.g. peak season pricing) for the new date are payable by the client.
  • One date change is permitted per booking. A second request will be treated as a cancellation under the policy above.
  • Requests made within 30 days of the original departure date are subject to supplier availability and may incur additional costs on a case-by-case basis.

Visa & Passports

Many nationalities enjoy visa exemption for 30-60 days. Please check with your local Thai embassy for the latest rules.

Your passport must be valid for at least 6 months from your date of entry into Thailand.

We can provide booking confirmations to support your tourist visa application.

While not legally strictly required, we highly recommend purchasing comprehensive travel and medical insurance.

Tour & Itinerary

Yes, all our guides are fully licensed and highly experienced, with extensive knowledge of Thailand and its local culture.

Our standard tours are led by English-speaking guides. Guides who speak other languages, such as Spanish, French, or Chinese are also available upon request.

Yes. Our packages include daily breakfast at your hotel and lunch each day, except on full free days. We include these meals to make your journey more convenient and hassle-free, so you won’t need to worry about additional meal costs during your trip.

Absolutely. Since our tours are private, we can adjust the pace, itinerary, and activities to suit your needs, including selecting more accessible locations when requested in advance.

General Info

November to February is generally considered the most pleasant time to visit Thailand, with cooler and drier weather. However, Thailand is a year-round destination, and each season offers its own unique experiences.

Modest dress is required when visiting temples and sacred sites. Both men and women should have their shoulders and knees covered.

Tipping is not mandatory in Thailand, but it is always appreciated as a gesture of thanks for good service, particularly for guides and drivers.

Yes. You will receive a 24/7 emergency contact number for our local ground support team upon arrival, so you can reach us whenever you need assistance during your trip.
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